Connect the Hub’s power cable with the blue tab. Explain what needs to be done and book an engineer visit. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Thanks New to the UK and just moved into our first home here. Browse Virgin Media Virgin Media Community. 0 Kudos. If you're happy with this and for the charge we can make the arrangements for you 🙂. It feels like I need to just obtain a connector to enable the two to fit. Mark as. Installing and configuring your kitSame thing happened, and on all the wall phone points. Some new sockets may look like. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Plug into the Hub. I'm a Very Insightful Person, I'm here to share knowledge, I don't. 1. Had my kit sent to a home we’ve just moved into. 29-12-2022 20:58 - edited 29-12-2022 21:00. on 03-12-2022 10:11. You can also check for a loose cable as not all properties have a socket. Last up, we need to get your phone connected. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. If an engineer is offered - accept that. However the wall. Please keep an eye out for an envelope at the top right corner of your Forum page. Ashleigh_C. Everything you need is posted to you. The top “capped” one is marked FM & has been disused since cable went digital. Standard Member. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. TV box - 15 mins. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on. Virgin media wall socket in an unusable place. Following the installation and verification of its functionality, you can browse the web or. Call the Pre-installation and delivery team on 0800 052 1734. A Virgin Media wall socket is simply a point of entry into your home. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Account - Cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 1. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Thank you for your post and welcome to the community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Installation Steps. Plus, again optionally, a cable will be run to a phone socket for the phone service. But I have no Virgin Media Wall socket in my - 5405516. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. 22-12-2022 19:19 - edited 22-12-2022 19:20. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. My Virgin Media App. If digging / drilling / new external & internal cables are required the. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Hello, We recently moved into a house which has this box connected to the router. And you’re. Please there is no virgin media wall socket and I don't know how to go about the installation. We ordered the virgin media broadband kit for self installation. Stay safe online. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRe: Wall socket connection. You may need to use the spanner provided. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I’ll call the 0800 number. Virgin Media; My Virgin Media; Shop;. Thanks for posting, welcome both to the community and also Virgin Media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Extend your wired Internet access to any room in your house using your existing electrical wiring. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. A Virgin Media wall socket is simply a point of entry into your home. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Plus get help on things like wayleave & access agreements. Plug the cables into the hub. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I have my original wall box still that has the CableTel logo. Could I book an engineer and what number - 5155510. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. Plug into the wall socket. Get the Hub ready by connecting the wires. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. I don't work for Virgin Media. Got my virgin media self install kit but I don't have a virgin socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Perfect for when you can’t all decide on what to watch. No, any cables within the house can be touched as much as the householder wants to touch them. Phone line - 5 mins. Praying the white is the virgin one. . Virgin Media; My Virgin Media; Shop;. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The phone number doesn't connect you. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. Excellent shop. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Thank you so much for your first post and welcome to the community forums, it's great to have you here. We would like to show you a description here but the site won’t allow us. The wall box may be branded with the logos of an old cable TV company (not VM). There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Thank you for your post and welcome to the community. Options. 4 weeks ago. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Direct Save Telecom offer new phone line installations for £39. . Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 4 weeks ago. The box and cables may have been removed by the previous occupiers. Hi @bingoman000. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Virgin media wall socket in an unusable place in QuickStart,. on 01-02-2023 14:26. Call the pre-installation and delivery team on 0800 052 1734 explain. 5. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Virgin Media; My Virgin Media; Shop;. Push the red label end of the white cable, into the wall socket. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. And on the back of the box. I need to arrange an appointment with an engineer. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. Installing and configuring your kit28 September 2021. Explain what needs to be done and book an engineer visit. Speedvirgin media internal wall box. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. There are 10 types of people: those. 2 weeks ago - last edited 2 weeks ago. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. However, I do not have any of the specified wall sockets available. The isolator has a terminator cap (marked below) fitted to the open end. Switched On. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. But I have no Virgin Media Wall socket in my house. It is surface clipped usually. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. It also protects the network from 240 volts being fed to it by faulty TVs in your home. QuickStart self-install pack delivery delayed by over 1 month. Then Cables Run From There To The. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 1. on 03-08-2020 18:05. If there’s already a cable plugged into your Virgin. 2. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 01-02-2023 10:59 - edited 01-02-2023 11:00. Call the pre-installation and delivery team on. I don't have a virgin media wall socket and this is stressing me out. I am going to cancel. If however the socket itself has been removed you will need assistance. . The socket you need will be marked with the Virgin Media logo. . How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoCall the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 23-10-2022 13:36. I have received my quick start-up kit. The large Eurobell wall box is where you would connect. My broadband and stream box just arrived. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Some older sockets may have NTL or Telewest written on them. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. I don't longer work there. Connect the Hub’s power cable with the blue tab. Account - Mobile. This is designed to push over the existing screw connector the outlet has. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. ahhh the rubbish that is CS - you could try this. The coax cable from the study can be used for the other 360 box in the kitchen. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. . This video will show you how to install a Virgin Media extension cable. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. • Connect the power supply to the back of the new box, then switch on at the wall. Just plug the Powerline 1000 into any electrical outlet then plug in. Second, you'll likely need a manned installation for your VM services. Check service status. Now have to wait until late next week for a technician to arrive!We would like to show you a description here but the site won’t allow us. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over. Hi, I have ordered a self installation kit for broadband and landline. My Virgin Media App. on 04-02-2023 11:17. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Suitable for a range of multimedia installations. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. I am going to send you a private message. Hi! New to the UK and just moved into our first home here. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. VM. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. connector cable from the wall socket, as we’ll be re-using that later. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Great staff. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. They will run the cable underground. Step 2: Order your TalkTalk Broadband service. 19 minutes ago. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Standard Member. Virgin Media;. Plug into the Hub. 1. New to the UK and just moved into our first home here. 50 per month. SpeedWe would like to show you a description here but the site won’t allow us. Placed an order and the lady said we were eligible for quick start self installation. Jan 14, 2022. Occasionally only a very short stub of wire is left behind often hidden. We’ll also make sure the switch goes smoothly, so you’re not without broadband for any period of time. I am then unable to sign in to my account as I do not have my account information. • Take the red-banded end of the isolator cable and push it. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. A VoIP system works by taking your analogue voice signals, converting them into digital signals, then sending them as data over your broadband line. Direct Save Telecom. I had bought a VM broadband and used self installation but saw that my VM socket was not round. But i couldnt find the socket that could fit. Sorry to hear of the install delay caused by the wall sockets missing. which will give you a general idea of VM fixtures and fittings. Its a flat £25 charge to move the connection points and rebalance power levels. You need a small spanner to remove this, then push the provided connector over the exposed end. But I have no Virgin Media Wall - 5216419. The two sockets on the wall on the RHS are telephone sockets. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Various cable mediums are used in modern systems to transmit data. Account - Mobile. You need a small spanner to remove this, then push the provided connector over the exposed end. Options. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Options. Push fit the VM-supplied lead onto the socket. This box is identical in make and size. Some new sockets may look like one of the below. pdf (virginmedia. on 05-09-2023 20:36. So yes, following many takeovers, this is now your Virgin Media connection. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. We all know and love the internet and TV services that can enter our homes through entry points. All the cabling is the property of Virgin Media and must not be touched. Ordered VM broadband and was recommended by the website to select the self quick install option. The top “capped” one is marked FM & has been disused since cable went digital. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I don't longer work there. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. Is it necessary to plug the cable to socket for having wifi, if so what can I. We would like to show you a description here but the site won’t allow us. Solved No Virgin Media Wall Socket At Installation Community 4832746. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have the quickstart pack but sadly cannot get broadband set up and working. Save £105. Turn on your TV and get connected. The Virgin wall sockets just have one connector at the bottom. If no. The cable on the right looks like is for a Freeview TV antenna. No virgin Media wall socket Vera03. Should’ve checked this before I ordered. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Latest Model Isolated Genuine Virgin Media White Internal use Wall Box Outlet Socket with Euro Module. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thank you very much 🙂. RedTomato said: I removed my Virgin cable about a month ago. TV box - 15 mins. You can also check for a loose cable as not all properties have a socket. Plug the cables into the Hub. Installation problems. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. Most of our customers receive their bills via E-billing. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. • Connect the end of the 1. Getting Connected with Virgin Media is easy when you have a wall socket. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. The cable could be hidden within, or behind, furniture. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Teki, Mar 28, 2020. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Try the automated service status number 0800 561 0061 to check for any faults in your area. QuickStart, set up and connections. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. I am so sorry to hear that you seem to be missing a wall socket in the home. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. 388. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. My Virgin Wall socket not same as installation guide that one. Options. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. VM will usually only supply a Quickstart to a property that had VM previously. . I placed this box where I needed it, ran a new cable and used the splitter from the original box to install it. . Virgin media wall socket for broadband is not what js shown on the installation guide. There are multiple different branded wall boxes inside our flat but none. CryptoQuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Joining in Options. Connect the Hub’s power cable with the blue tab. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. . We have a virgin media wall socket. Please help. The answer is yes. We all know and love the internet and TV services that can enter our homes through entry points. We would like to show you a description here but the site won’t allow us. on 21-02-2023 17:48. To be able to receive an E-bill, you need to provide us with a valid e-mail address. 0a output. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 18-02-2023 10:23 - edited 18-02-2023 10:33. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Sounds like you need a manned engineer install rather than self-serve. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. I have also checked outside and there is no box either on my property or on my boundary wall. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Plug into the Virgin Media wall socket. Fitting a new Virgin media wall socket in QuickStart, set up and. It's obviously missing a case/cover and looks quite old. When I proceeded to set up my Hub 3 I quickly realised that. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 3) get VM to fit a new box for you. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. My Virgin Media App. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Phone line - 5 mins. We installed our router etc ourselves. Quick tips on prepping for Virgin Media technician's visit. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Security. . Plug into the Hub . See where this Helpful Answer was posted. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Plug the cables into the Hub. Or if the other end of the white cable is in a more useful. Now simply cut the damaged end off the cable and strip the outer sheath of the cable then insert the wires in. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media; Shop;. Options. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Don’t plug the power cable into a plug socket yet. Got my virgin media self install kit but I don't have a virgin socket. The engineer will bring everything needed to install your Virgin Media services on your chosen day. I can’t find any trailing cable at all. Thank you for your post and welcome to the community. Options. QuickStart, set up and connections. - 5250024 Got my virgin media self install kit but I don't have a virgin socket. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. However, we couldn’t locate the wall socket in our place. Surly there has been a connection previously otherwise we wouldn't have bee. . What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. We have a TV and broadband but no landline required. Account - Mobile. Joining in Options. Plug into the wall socket. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. . All the wall sockets I can see are for BT. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband.